REFUNDS
All sales are final
and no refund will be issued.
1. Return Eligibility:
Since our products are digital and delivered instantly upon purchase, we generally do not accept returns or offer refunds.However, refunds may be issued in certain limited circumstances, which include:
Defective Products: If the digital file is corrupt or unusable, and the issue cannot be resolved after troubleshooting with our support team.
Accidental Purchases: If the purchase was made in error, and the product has not been downloaded or used.
Please note that refunds will not be provided for the following reasons:
Change of mind after the product has been delivered.
Incompatibility with software or hardware unless it was clearly misrepresented in the product description.
2. Requesting a Refund:
To request a refund, please follow these steps: Contact our customer support team at support@greatvtubers.com within 48 Hours of purchase. Provide proof of purchase, along with details of the issue. Our team will assess your case and respond within 3 to 7 business days.3. Non-Returnable Products :
All digital assets, including but not limited to:Twitch overlays
Animated backgrounds
VTuber backgrounds
VTuber models
Twitch throwable assets are considered non-returnable once the file has been downloaded, unless otherwise specified under the “Defective Products” section.
4. Final Sale :
All sales of digital products are considered final. By purchasing our products, you agree to our no-return policy unless otherwise covered under the refund eligibility terms above.5. Refund Method :
If a refund is granted, the amount will be credited back to the original payment method used during the purchase. Please allow 30 business days for the refund to process. Important Notice: This policy is subject to change at our discretion. Please review it periodically to stay informed of any updates. For any further questions or concerns, reach out to our support team at support@greatvtubers.com.QUESTIONS
If you have any questions concerning our return policy,
please contact us at: